Operations Control Plane · Built for distributed mobile fleets

Intune says compliant.
The floor says broken.

Endio is the operations control plane for distributed mobile fleets. Fused multi-source state, delegated workflows, and a full audit trail — so your ops team can run the fleet without IT being the bottleneck.

Live device state · wh-android-017 FUSED.STATE.v1
Microsoft Intune
Compliant
synced 18m ago
On-device agent
LTE -112dBm
battery 48%
VPN tunnel
Connected
12ms peer
Reconciliation
Fused state: Weak LTE delaying policy refresh — not a tunnel issue. Auto-resolve queued. No IT escalation needed.
Section I · The Problem

The silent failure every operator knows.

"Every shift, three or four scanners just stop working. Intune says they're fine. We log a ticket. Two hours later IT says they look fine on their end. Meanwhile we're behind on the dock."
— Warehouse Operations Lead, 240-device fleet
2.4hr
Mean time to resolution
Slack threads, IT escalations, manual investigation across systems that don't talk to each other.
73%
Of escalations are routine
Battery, signal, sync — issues ops teams could resolve themselves if the tools allowed it.
Visibility into actual state
MDM platforms report policy state. Nobody reports what's actually happening on the device right now.
Section II · Architecture

Three sources. One reconciled state.

01 / SOURCE

On-device agent

Lightweight agent emits real-time telemetry from the device itself — battery, signal, network state, app health, storage, crash data. The signal that has been missing.

Android iOS Windows <0.5% battery
02 / SOURCE

Secure tunnel to the device

When MDM sync is stale or broken, an authenticated tunnel lets authorized operators query the device live — battery, signal, app health, network — at the moment they need it.

WireGuard Least-privilege Audit-logged No shell
03 / SOURCE

Microsoft Intune

The system of record for policy and compliance — ingested via Graph API. Endio integrates with Intune today; the architecture is intentionally MDM-agnostic and built to extend.

Graph API Conditional access MDM-portable
Reconciliation engine
When the three sources agree, devices are healthy. When they disagree, Endio surfaces the conflict, runs root-cause analysis, and presents the operations team with risk-tiered, role-appropriate remediation.
Section III · In the Console

What an operator actually does.

Five real scenarios from the operator's day — each one running in the same role-aware console, each one fully audit-logged. Click through to see the operator's view at the moment they take action.

Live device state · wh-android-017 FUSED.STATE
Microsoft Intune
Compliant
synced 18m ago
On-device agent
LTE -112dBm
battery 48%
VPN tunnel
Connected
12ms peer
Reconciliation
Fused state: Weak LTE delaying policy refresh — not a tunnel issue. Auto-resolve queued. No IT escalation needed.
Acting as J. Smith · Warehouse Operations Lead · Operator
Intune reports the device as compliant, but the warehouse team can't get reliable scans. Endio's reconciliation engine identifies that weak LTE is delaying policy refresh — not a hardware problem. Auto-remediation runs without IT involvement.
Onboard new device · wh-android-052 WORKFLOW.ONBOARD
Assign to user
Maria Rodriguez · Receiving · Shift A
Device profile
Warehouse Scanner — Receiving
App bundle
SAP Scan Manhattan WMS Slack +2 more
Site assignment
Warehouse A · Indianapolis
Provisioning
Provisioned in 4 min 12 sec: Intune profile assigned, apps deploying, agent registered, VPN peer issued. Audit logged. No IT ticket required.
Acting as J. Smith · Warehouse Operations Lead · Operator
A new hire starts Monday in receiving. The ops lead provisions her scanner directly — assigning user, profile, app bundle, and site — without filing an IT ticket. Endio handles the Intune assignment behind the scenes; the operator never touches the admin center.
Reconfigure kiosk · kiosk-and-014 WORKFLOW.RECONFIG
Kiosk profile
Plant 3 · Line A · Q1 Inventory Plant 3 · Line A · Q2 Production
Default app
Inventory Counter Production Tracker
Shift schedule
A · 6am-2pm A · 6am-2pm, B · 2pm-10pm
Approval · Low-risk · Auto-approved
Configuration applied: Profile pushed via Intune Graph. Kiosk relaunching with Q2 settings. Audit entry recorded with before/after state.
Acting as A. Patel · Plant Supervisor · Operator
Plant 3 is shifting from Q1 inventory work to Q2 production. The supervisor swaps the kiosk profile to point at production tracking instead of inventory — a five-minute operation that previously required filing an IT ticket and waiting two days.
Retire device · field-and-008 WORKFLOW.RETIRE
Reason
Damaged in field — water ingress, screen cracked
Last assigned
Carlos Reyes · Field Service · Downtown route
Action sequence
Remote wipe (Intune Graph)
Unassign from user
Mark retired in inventory
VPN peer revoked
Approval · Medium-risk · Supervisor confirmed
Retirement complete: Wipe confirmed by device. Chain-of-custody logged for compliance. Approved by M. Lee at 14:22 today. CSV export available for asset reconciliation.
Acting as J. Smith · Warehouse Operations Lead · Operator + M. Lee · Supervisor
A field service tablet comes back broken. The ops lead initiates retirement through the structured workflow — wipe, unassign, mark retired, revoke VPN access — all in sequence, all audited, with supervisor approval gating the wipe. No more spreadsheets tracking which devices were actually wiped.
Escalate to IT · kiosk-and-022 WORKFLOW.ESCALATE
Device state at escalation
VPN tunnel Unreachable
Last heartbeat 9 min ago
Battery 12%
Network Wi-Fi (down)
Attempted by ops
Refresh Intune SyncSuccess · 11:42
Open DiagnosticsFailed · VPN unreachable
Reapply Android BaselineSuccess · 11:48
Routing
Escalated to IT On-Call: Full device context attached — fused state, three remediation attempts with timestamps, last known location. No "works on my end" Slack thread. IT receives a complete picture, not a one-line ping.
Acting as J. Smith · Warehouse Operations Lead · OperatorIT On-Call · IT Admin
Some failures genuinely need IT. When they do, Endio sends them up with full context — device state, every remediation already attempted, audit trail — so IT starts the investigation already informed. The handoff is structured, not a Slack ping with "device 022 is down, help."
Section IV · How It Works

From silent failure to one-click fix.

STEP 01

Detect

Three sources stream into the reconciliation engine. Conflicts surface in seconds, not after the next sync window.

STEP 02

Diagnose

Rules engine matches symptoms to known patterns. "Weak LTE delaying policy refresh." "Captive portal blocking sync." Plain English.

STEP 03

Delegate

Risk-tiered workflows route low-risk fixes to ops staff; medium-risk through supervisor approval; high-risk stays with IT.

STEP 04

Document

Every action audit-logged with full context. Who acted, what changed, what the device state was before and after.

Section V · Capabilities

One platform. The full operational surface.

Silent failure detection is the wedge. Underneath it is an architecture — fused state, role model, audit log — that solves a pile of adjacent problems most ops teams have been working around for years.

01 / DETECTION

Silent failure detection

Catch the gap between what Intune reports and what's actually happening. Three sources, one reconciled state, one auto-resolution path.

02 / OPERATIONS

Delegated device operations

Ops teams onboard, reassign, retire, and reconfigure devices without filing IT tickets. Role-aware controls keep policy authority with IT, day-to-day work with the floor.

03 / COMPLIANCE

Compliance evidence on demand

Every action — who, when, with what approval, on which device, in which state — captured automatically. CSV-exportable for SOX, HIPAA, SOC 2, and cyber insurance audits.

04 / SIGNAL

False-alarm reduction

Four-state connectivity model with grace periods for network handoffs. Stop alerting every time a forklift tablet switches LTE to WiFi. Alert only when something is actually wrong.

05 / HANDOFF

Structured IT-Ops handoff

Escalations include full context — device state, attempted remediations, audit trail. No more "works on my end" Slack threads. The IT-Ops contract, encoded in software.

06 / ENROLLMENT

Enrollment lifecycle recovery

The 10-20% of Intune enrollments that fail or stall — surfaced as structured workflows with clear next actions per failure mode. No more spreadsheets of partially-onboarded devices.

07 / ACCESS

Role-segmented access

One product, many stakeholder surfaces. Warehouse supervisors see ops controls. IT admins see configuration. Compliance officers see read-only audit. No separate licensing.

08 / DIAGNOSTICS

Safe live diagnostics

Structured diagnostic queries through the secure tunnel — battery, signal, app health, errors. No shell, no screen, no full remote access. Real capability without the insider-threat surface.

Section VI · Who It's For

Built for the people who own the outcome.

Primary buyer

Operations leadership

You own uptime. You own SLAs. When a device goes down, your team feels it before IT does — and right now, you have no way to act without escalating.

  • VP / Director of Operations
  • VP / Director of Logistics
  • Director of Field Services
  • Plant Manager
  • Warehouse Operations Lead
Strategic partner

IT, working alongside

Endio doesn't take Intune away. It takes the routine field tickets off your queue — so policy and compliance stay yours, and operations stops escalating every battery-low alert.

  • Director of IT
  • IT Operations Manager
  • End User Computing Manager
  • Modern Workplace Lead
Now accepting · Cohort One

Three slots. Real partnerships.

Endio is opening its first design partner cohort. This is for mid-market operations leaders who feel the silent failure problem every shift — and want a direct seat at the table while v1 is shaped.

What you get
  • Locked rates for 24 months — well below standard pricing
  • Direct founder access — Slack, weekly working sessions
  • Roadmap influence — your environment shapes v1
  • Three-week deployment — go-live before next quarter
What we ask
  • Documented case study after 90 days of go-live
  • Reference call rights with future prospects
  • Structured feedback as v1 stabilizes
  • 24-month subscription commitment at locked rate
Available · Cohort One
2 / 3
slots remaining
No demo deck. No sales pitch.
15 minutes — show me the product, tell me where it's wrong.